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Mastering the Art of Successful Communication - Management Track

Friday 1:00 PM Sessions

Speakers
  • Jimmy Lea
Summary
What would you be willing to do in your business to be the top-of-mind when your customer needs you? In this training you will learn how to communicate with specific personality types in ways that are super easy to execute. Knowing your customers motivational mindset gives you the advantage of creating intentional copy and content that targets their particular perspectives and drives them to your shop. Learn the specific scripts for phone calls, emails, text messaging, and post-cards that speak to them on a deeper level.

Automotive Technician Workflow Efficiency - Technical Track A

Friday 1:00 PM Sessions

Speakers
  • David Nix
Summary
The Automotive Technician Workflow Efficiency Class is designed to enhance the productivity and effectiveness of automotive technicians by optimizing their workflow processes. This class aims to equip technicians with the necessary skills, techniques, and strategies to streamline their work, reduce turnaround times, and improve overall efficiency in automotive repair and maintenance tasks.

GDI Fuel Systems Diagnostics w/ Intro to 3-Phase Fuel Pumps - Technical Track B

Friday 1:00 PM Sessions

Speakers
  • Delphi Aftermarket by PHINIA
Summary
This updated class focuses on all things fuel . . . from in tank low pressure fuel pump failure analysis to diagnostic tips on GDI systems and the electronic modules that control them. We will cover practical voltage drop and current ramping (scope) techniques for fuel pumps and fuel injectors and demonstrate the benefits of using pressure and volume testers on the low pressure side of fuel systems. On the high pressure side of GDI systems, we'll share important tips on GDI mechanical fuel pump and fuel injector replacements. The class also includes a detailed introduction into the theory, operation and diagnostics of the newer 3-phase brushless 'BLDC' low pressure fuel pumps used on many GDI systems today. Case studies and video demonstrations reinforce the major points on several of the topics covered.

Are You Violating the Automotive Repair Act? Laws Affecting Your Daily Operations and Protecting Against State Enforcement - Management Track

Friday 3:15 PM Sessions

Speakers
  • Hao Nguyen
Summary
This presentation is to educate on the Bureau of Automotive Repair and the various laws/regulations that repair facilities must abide by.

Automotive Technician Workflow Efficiency - Technical Track A Continued

Friday 3:15 PM Sessions

Speakers
  • David Nix
Summary
The Automotive Technician Workflow Efficiency Class is designed to enhance the productivity and effectiveness of automotive technicians by optimizing their workflow processes. This class aims to equip technicians with the necessary skills, techniques, and strategies to streamline their work, reduce turnaround times, and improve overall efficiency in automotive repair and maintenance tasks.

Advanced Fuel Systems - Hands-on Diagnostics - Technical Track B Continued

Friday 3:15 PM Sessions

Summary
Fuel Pump Failures:Ana/ysis of reasons behind fuel pump failures. Focus on PF/ (Port Fuel Injection) and GD/ (Gasoline Direct Injection) issues and solutions. Practical exploration in a lab-like setting for hands-on learning. Instructional Focus: In-bay scan tool PID/TID (Parameter/Time Identifier) values exploration. Current ramping tech­niques for diagnostics. Addressing intermittent pump failures. Testing and replacement of wiring harnesses. Quick tests for control modules. Detailed Practical Tips: Insights into pump assemblies and fuel forensics. Examination of filter-related issues and their solutions. Demonstration of Technician Tools: Use and demonstration of various technician tools including pressure/volume kits. Utilization of J2534, laptops, (Pico) lab scopes, DMMs, fuse buddies, amp clamps, and other miscellaneous hand tools required for demonstrations and discussions related to fuel lines in both PF/ and GD/ systems.

Cultivating a Thriving Culture: Empowering Behaviors for Lasting Impact - Management Track

Saturday 8:30 AM Sessions

Speakers
  • charlene parlett
Summary
Welcome to 'Cultivating a Thriving Culture: Empowering Behaviors for Lasting Impact,' a transformative course led by AT/ Executive Coach, Charlene Parlett. In this program, we explore the power of corporate culture and its profound impact on driving the right behaviors within your organization. While practical steps can enhance employ­ee engagement and foster a sense of value, it is the underlying culture that truly shapes the success of your business.

Making sense of Sensors - Technical Track A

Saturday 8:30 AM Sessions

Speakers
  • Jason Gloria
Summary
With vehicle technologies and components continuously expanding, there are more sensors across the average vehicle platform than ever before. Modules have more to monitor and control to ensure safe and efficient vehicle operation. This course will cover the purpose, operation, and testing procedures for a multitude of sensing components used today and the failure strategies used when a fault occurs. Students will be instructed on proper and efficient choice and application of tooling for sensor related diagnostics and how to understand the results of testing. Understanding the difference between a faulty sensor and good sensor is impossible without these skills. Sensor testing is still a challenging subject for many technicians around the world, but this course is aimed at making the topic easier to understand. Recommended for all levels of Technicians

BMW & Euro Communication Network - Technical Track B

Saturday 8:30 AM Sessions

Speakers
  • Brandon Mathews
Summary
Explore the complexities of European Automotive Bus Networks in our comprehensive course designed to provide a thorough understanding of BMW and European vehicle networks. Delve into serial networks such as K BUS, BSD, TXD, and I BUS, alongside high-speed CAN BUS, Byteflight, MOST BUS, LIN BUS, FlexRay, and Ethernet. Develop practical troubleshooting skills, master diagnostic strategies, and gain hands-on experience with testing equipment to enhance your proficiency in automotive networking within the industry. Comprehensive overview, structure, troubleshooting & pattern failures of BMW & European networks: Serial networks (K BUS, BSD, TXD, I BUS), High speed CAN BUS, Byteflight & MOST BUS, LIN BUS, FlexRay, Ethernet, Testing equipment & tooling. Sponsored by: WorldPac WTI

Becoming a Great Recruiter: Tips for Finding the Best Employees - Management Track

Saturday 1:45 PM Sessions

Speakers
  • Geoff Berman
Summary
Learn how to recruit effectively with AT/ Instructor and Executive Coach, Geoff Berman. Recruitment might seem daunting, but it doesn't have to be. If you're tired of finding mediocre candidates, this course is for you. Geoff Berman will teach you how to become a Master Recruiter. In today's competitive job market, finding the right staff is tough, but there are solutions. Don't miss this chance to learn how to recruit confidently and hire the best talent for your business.

High Speed Communication Technology - Technical Track A

Saturday 1:45 PM Sessions

Speakers
  • John Bridgwater
Summary
Advanced Driver Assistance Systems use a communication system 5 times faster than High Speed Con­troller Area Network {CAN}. Today's vehicles are using Ethernet just like we use for the Internet. A vehicle may have 8 networks running at 5 different speeds. The newest systems have changed the communication speed from Kilobytes to Gigabyte speeds. Communication systems have made MAJOR CHANGES over the last few years. It is important to keep up with them, so you don't fall behind. Take this course to learn the latest functions and develop new diagnostics procedures for attacking the modern communication networks on all vehicles. Electrical Vehicle propulsion has forced our industry into a complete communication-controlled drivetrain. Shops must recognize the need for diagnostic and repair of these systems. A Vehicles features and functionalities are defined by software more so than hardware. Diagnostic trouble codes have become a part of our diagnostic routine. We have learned to depend on them.

48 Volts and Beyond - HEV / PHEV / BEV Diagnostics - Technical Track B

Saturday 1:45 PM Sessions

Speakers
  • Delphi Aftermarket by PHINIA
Summary
This updated class covers all levels of vehicle electrification . . . from 48-volt micro hybrids to HEVs, PHEVs and BEVs. We will cover the components, operation, and diagnostics common to all electrified vehicles including HVIL (High Voltage Interlock) circuits, Lock Out / Tag Out methods, LIVE-DEAD-LIVE testing, milli-ohmmeter / mega ohmmeter operation, main relay testing, isolation faults in high voltage circuits, thermal management / HVAC, and tests for EVSV (Electric Vehicle Supply Equipment. Case studies and video demonstrations reinforce the major points on several of the topics covered.

Creating Better Team Engagement through Technology - Management Track

Saturday 3:30-5:00 PM Sessions

Speakers
  • Connor Tracy
Summary
In this session we will discuss using technology like managing google reviews, and follow up calling customers to get your team engaged and bought in to running the business with you, not just being an employee.

High Speed Communication Technology - Technical Track A Continued

Saturday 3:30-5:00 PM Sessions

Speakers
  • John Bridgwater
Summary
Advanced Driver Assistance Systems use a communication system 5 times faster than High Speed Con­troller Area Network {CAN}. Today's vehicles are using Ethernet just like we use for the Internet. A vehicle may have 8 networks running at 5 different speeds. The newest systems have changed the communication speed from Kilobytes to Gigabyte speeds. Communication systems have made MAJOR CHANGES over the last few years. It is important to keep up with them, so you don't fall behind. Take this course to learn the latest functions and develop new diagnostics procedures for attacking the modern communication networks on all vehicles. Electrical Vehicle propulsion has forced our industry into a complete communication-controlled drivetrain. Shops must recognize the need for diagnostic and repair of these systems. A Vehicles features and functionalities are defined by software more so than hardware. Diagnostic trouble codes have become a part of our diagnostic routine. We have learned to depend on them.

48 Volts and Beyond - HEV / PHEV / BEV Diagnostics - Technical Track B Continued

Saturday 3:30-5:00 PM Sessions

Speakers
  • Delphi Aftermarket by PHINIA
Summary
This updated class covers all levels of vehicle electrification . . . from 48-volt micro hybrids to HEVs, PHEVs and BEVs. We will cover the components, operation, and diagnostics common to all electrified vehicles including HVIL (High Voltage Interlock) circuits, Lock Out / Tag Out methods, LIVE-DEAD-LIVE testing, milli-ohmmeter / mega ohmmeter operation, main relay testing, isolation faults in high voltage circuits, thermal management / HVAC, and tests for EVSV (Electric Vehicle Supply Equipment. Case studies and video demonstrations reinforce the major points on several of the topics covered.

Close Rates, Online Approvals, and BAR Compliance - Management Track

Sunday 9:00 AM Sessions

Speakers
  • Carolyn Coquillette
Summary
In this session students will learn the nuances of online selling based on statistical analysis of actual shop performance and best practices. Understand the differences between DVI and gathering online approvals through all stages of the repair (estimate, work order, and final invoice payment). Content will also cover the updates to Write It Right and how to make sure you're selling in compliance with the BAR's new rules.

Digital Vehicle Inspections (DVI) can triple Approval Rates - Technical Track A

Sunday 9:00 AM Sessions

Speakers
  • Uwe Kleinschmidt
Summary
If you haven't seen your customers' approval rate double or even triple after integrating Digital Vehicle Inspections into your workflow, this presentation is for you. Did you buy the Digital Inspection tool but didn't change your process? Then this presentation is definitely for you. The Digital Auto Checkup is a DVI process covering all operational steps performed by technicians and service advi­sors in tandem. As a result, it educates motorists so they want to buy and not be sold. Learn about tips and tricks that have been proven to triple approval rates.'

Hands-on Electrical Diagnostics - Circuit Analysis - Technical Track B

Sunday 9:00 AM Sessions

Speakers
  • Bob Beckman
  • Brandon Mathews
Summary
Basic circuit overview, Measuring voltage & current properly, Analog & digital ECU inputs, PWM & digital ECU outputs, Basic sensors. Sponsored by: WorldPac Training Institute

Marketing without Price - Management Track

Sunday 10:45-12:15 AM Sessions

Speakers
  • Maylan Newton
Summary
Why do we market?? This is one of the most misunderstood questions and answers we get daily. The actual answer is simply to make the phone ring! Join ESi as we talk about building value without going into pricing.

Digital Vehicle Inspections (DVI) can triple Approval Rates - Technical Track A Continued

Sunday 10:45-12:15 AM Sessions

Speakers
  • Uwe Kleinschmidt

Hands-on Electrical Diagnostics - Circuit Analysis - Technical Track B Continued

Sunday 10:45-12:15 AM Sessions

Speakers
  • Bob Beckman
  • Brandon Mathews
Summary
Basic circuit overview, Measuring voltage & current properly, Analog & digital ECU inputs, PWM & digital ECU outputs, Basic sensors. Sponsored by: WorldPac Training Institute
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