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9/12/2025 3:30 PM - 5:00 PM - Management Track - Creating High-Performance Teams: Developing a Bench Full of Leader

Friday Afternoon Session

Speakers
  • Dori Eppstein
Summary
Join us for an engaging workshop designed to equip participants with immediately applicable skills for the workplace. 'Creating High-Performance Teams and Developing Leaders' is tailored for advanced owners, general managers, managers, service advisors/writers, shop foreman, store managers, technicians, and anyone looking to enhance team performance and leadership capabilities. Presented by: Dori Eppstein, DEHR Consulting Sponsored By: DEHR Consulting

Technical Track - No Friday Technical Track (select this type if attending as a technician)

Friday Afternoon Session

9/13/2025 7:30 AM - 11:30 AM - Technical Track A - Drivability from the Drivers Seat

Saturday Morning Sessions

Speakers
  • Brandon Steckler
Summary
MAF fueling strategies - Low-power driveability faults Faults include: - Exhaust restriction - Air Filter restriction - Fuel restriction - Unmetered air before throttle plate - Unmetered air after throttle (vacuum) Fuel injection strategy & primary inputs. Analyze the data and decipher which fault is responsible for the scan data. Presented by: Brandon Steckler, WTI WorldPac Training Institute Sponsored By: WTI WorldPac Training Institute Level: Intermediate

9/13/2025 7:30 AM - 11:30 AM - Technical Track B - Understanding Wiring Diagrams & CAN

Saturday Morning Sessions

Speakers
  • Greg Michalek
Summary
Fundamental to understanding electrical diagnosis is understanding wiring diagrams. Automotive wiring diagrams come in a variety of aftermarket and OEM formats. In this course, the student gains the knowledge needed to read and interpret wiring diagrams. This course also describes Controller Area Networks preparing students to diagnose today's electronic systems. Presented by: Greg Michalek, Bosch Sponsored by: Bosch Level: Intermediate/Advanced

9/13/2025 8:00 AM - 11:30 AM - Management Track - The Motivated Advisor

Saturday Morning Sessions

Speakers
  • Mark Seawell
Summary
Led by industry expert Mark Seawell, 'The Motivated Advisor' is a comprehensive program designed to empower shop owners, managers, and service advisors with the tools and insights necessary to achieve peak performance and drive success in the automotive aftermarket. This course delves deep into the dynamics of motivation, equipping participants with the knowledge and strategies to inspire and sustain high levels of motivation both within themselves and among their teams. Through engaging discussions and practical exercises, attendees will gain a profound understanding of motivational principles and learn how to apply them effectively in the context of sales, marketing, leadership, and management within the automotive service industry. Presented by: Mark Seawell, The Institute for Automotive Business Excellence Sponsored By: The Institute for Automotive Business Excellence

9/13/2025 1:30 PM - 3:00 PM - Management Track - The AI-Driven Customer: How Artificial Intelligence is Changing the Way People Find and Choose Auto

Saturday Afternoon Sessions

Speakers
  • Mike Bennett
Summary
The way customers find and choose auto repair shops is changing fast—and AI is driving the shift. With AI-powered search engines, voice assistants, and predictive algorithms, customers no longer just “Google” a shop—they’re being directed to specific businesses based on AI-driven recommendations. If your shop isn’t optimized for how AI selects businesses, you’re already losing potential customers. This session will teach shop owners how to stay ahead of AI-driven customer behavior and ensure their shop shows up when and where it matters most. Presented by: Mike Bennett, Automotive Training Institute Sponsored by: Automotive Training Institute

9/13/2025 1:30 PM - 5:30 PM - Technical Track A - Advanced Engine Diagnostics

Saturday Afternoon Sessions

Speakers
  • Jason Gloria
Summary
Advanced Engine Diagnostics Oftentimes, a vehicle arrives in your bay after several faults have compounded into one customer complaint. This course will guide you through complex multifaceted driveability diagnostics. You will learn how to use scan tools, scopes, and multimeters to isolate faults and break down the causes. This course will cover several case studies where common fixes were applied and failed to address the customer concern or symptoms presented. Presented by: Jason Gloria, NAPA Autotech Sponsored by: NAPA Autotech Level: Advanced

9/13/2025 1:30 PM - 5:30 PM - Technical Track B - Diagnostic Things to Always Check

Saturday Afternoon Sessions

Speakers
  • Jim Bennett
Summary
The Diagnostic Things to Always Check Module 1 - Without a Scan Tool Class is designed to enhance the knowledge and effectiveness of automotive technicians by teaching best practices, reducing misinformation, minimizing comebacks, lowering technician/shop liabilities, and identifying opportunities. This class aims to equip technicians, service advisors, managers, and owners with the necessary skills, techniques, and strategies to streamline their work, reduce turnaround times, and improve overall efficiency in automotive repair and maintenance tasks. The Diagnostic Things to Always Check Module 2 - With Scan Tool Class is designed to enhance the knowledge and effectiveness of automotive technicians by teaching best practices, reducing misdiagnosis, minimizing the use of new parts as test equipment, reducing comebacks, lowering technician/shop liabilities, and identifying opportunities. This class aims to equip technicians, service advisors, managers, and owners with the necessary skills, techniques, and strategies to streamline their work, reduce turnaround times, and improve overall efficiency in automotive repair and maintenance tasks. Presented by: Jim Bennett, Automotive Training Institute Sponsored by: Automotive Training Institute Level: Intermediate/Advanced

9/13/2025 3:30 PM - 5:00 PM - Management Track - Strategies to Attract Ideal Customers and Outshine Competition

Saturday Afternoon Sessions Continued

Speakers
  • Eric Twiggs
Summary
Feeling the heat from price-focused shoppers? Seeking to draw in your ideal clientele? Eager to expand amidst your competitors' lull? This course offers a comprehensive approach to mastering phone fundamentals and amplifying your tire sales. Dive into proven strategies designed to attract and retain ideal customers while outpacing your competition. Learn how to navigate price-centric inquiries with finesse, effectively communicate value propositions, and position your tire offerings as irresistible solutions. Whether you're aiming to stand out in a crowded market or capitalize on growth opportunities, this course equips you with the skills and insights needed to thrive in the tire sales landscape. Join Executive Coach, Eric Twiggs, to elevate your phone proficiency and achieve unparalleled success in tire sales. Presented by: Eric Twiggs, Automotive Training Institute Sponsored by: Automotive Training Institute

9/13/2025 1:30 PM - 5:30 PM - Technical Track A Continued - Advanced Engine Diagnostics

Saturday Afternoon Sessions Continued

Speakers
  • Jason Gloria
Summary
Advanced Engine Diagnostics Oftentimes, a vehicle arrives in your bay after several faults have compounded into one customer complaint. This course will guide you through complex multifaceted driveability diagnostics. You will learn how to use scan tools, scopes, and multimeters to isolate faults and break down the causes. This course will cover several case studies where common fixes were applied and failed to address the customer concern or symptoms presented. Presented by: Jason Gloria, NAPA Autotech Sponsored by: NAPA Autotech Level: Advanced

9/13/2025 1:30 PM - 5:30 PM - Technical Track B Continued - Diagnostic Things to Always Check

Saturday Afternoon Sessions Continued

Speakers
  • Jim Bennett
Summary
The Diagnostic Things to Always Check Module 1 - Without a Scan Tool Class is designed to enhance the knowledge and effectiveness of automotive technicians by teaching best practices, reducing misinformation, minimizing comebacks, lowering technician/shop liabilities, and identifying opportunities. This class aims to equip technicians, service advisors, managers, and owners with the necessary skills, techniques, and strategies to streamline their work, reduce turnaround times, and improve overall efficiency in automotive repair and maintenance tasks. The Diagnostic Things to Always Check Module 2 - With Scan Tool Class is designed to enhance the knowledge and effectiveness of automotive technicians by teaching best practices, reducing misdiagnosis, minimizing the use of new parts as test equipment, reducing comebacks, lowering technician/shop liabilities, and identifying opportunities. This class aims to equip technicians, service advisors, managers, and owners with the necessary skills, techniques, and strategies to streamline their work, reduce turnaround times, and improve overall efficiency in automotive repair and maintenance tasks. Presented by: Jim Bennett, Automotive Training Institute Sponsored by: Automotive Training Institute Level: Intermediate/Advanced

9/14/2025 8:30 AM - 10:00 AM - Management Track - Elevating Customer Service Excellence: Strategies for Success

Sunday Morning Sessions

Speakers
  • Dori Eppstein
Summary
Join us for an immersive workshop dedicated to equipping your team with the skills and mindset to deliver extraordinary customer experiences consistently. 'Elevating Customer Service Excellence: Strategies for Success' is designed for advanced general managers and service advisors who are committed to creating a culture of exceptional customer service within their organization. Presented by: Dori Eppstein

9/14/2025 8:00 AM - 12:00 PM - Technical Track A - Logical Approach to GDI Diagnostics

Sunday Morning Sessions

Speakers
  • Brandon Steckler
Summary
Insight as to how fuel injection strategy functions. After thorough discussion of what critical inputs are necessary Using a vehicle with a MAF fueling strategy , a series of experiments were conducted to create a low-power driveability fault. The faults include: -exhaust restriction -Air Filter restriction -Fuel restriction -un-metered air before throttle plate -un-metered air after throttle (vacuum). Presented by: Brandon Steckler, WTI WorldPac Training Institute Sponsored by: WTI WorldPac Training Institute Level: Intermediate

9/14/2025 8:00 AM - 12:00 PM - Technical Track B - A Framework for Wiring Diagram and Circuit Analysis

Sunday Morning Sessions

Speakers
  • Jorge Menchu
Summary
This exercise-based class follows a simple-to-complex approach to achieve two main goals: 1. Equip you with powerful techniques for analyzing wiring diagrams, and enhancing your circuit and system reverse engineering skills. 2. Increase your self-awareness of the mental tools, behaviors, and techniques that form the foundation for unlocking your full learning potential. Presented by: Jorge Menchu, Automotive Electronics Services, Inc. Session Sponsor: AESWave Level: Intermediate

9/14/2025 10:30 AM - 12:00 PM - Management Track - Unlocking Revenue Potential: Strategies for Boosting Average Repair Orders

Sunday Morning Sessions Continued

Speakers
  • Bryan Stasch
Summary
Every opportunity counts when it comes to meeting your sales targets. Maximizing each interaction is paramount to your shop's success. Do you monitor your average repair order? Are you truly optimizing it? Chances are, many are unaware. In this engaging session, we delve into the metrics of a successful average repair order tailored to your specific business context. Explore the essential processes required to achieve optimal results, including setting realistic targets, refining estimation practices, and effectively upselling during customer visits. Additionally, learn invaluable insights into transforming into the Sales Manager your shop needs for sustained growth and profitability. Join VP of Content, Bryan Stasch, as we uncover the strategies to unlock your shop's revenue potential and elevate your leadership skills to drive success. Presented by: Bryan Stasch, Automotive Training Institute Sponsored by Automotive Training Institute

9/14/2025 8:00 AM - 12:00 PM - Technical Track A Continued - Logical Approach to GDI Diagnostics

Sunday Morning Sessions Continued

Speakers
  • Brandon Steckler
Summary
Insight as to how fuel injection strategy functions. After thorough discussion of what critical inputs are necessary Using a vehicle with a MAF fueling strategy , a series of experiments were conducted to create a low-power driveability fault. The faults include: -exhaust restriction -Air Filter restriction -Fuel restriction -un-metered air before throttle plate -un-metered air after throttle (vacuum). Presented by: Brandon Steckler, WTI WorldPac Training Institute Sponsored by: WTI WorldPac Training Institute Level: Intermediate

9/14/2025 8:00 AM - 12:00 PM - Technical Track B Continued - A Framework for Wiring Diagram and Circuit Analysis

Sunday Morning Sessions Continued

Speakers
  • Jorge Menchu
Summary
This exercise-based class follows a simple-to-complex approach to achieve two main goals: 1. Equip you with powerful techniques for analyzing wiring diagrams, and enhancing your circuit and system reverse engineering skills. 2. Increase your self-awareness of the mental tools, behaviors, and techniques that form the foundation for unlocking your full learning potential. Presented by: Jorge Menchu, Automotive Electronics Services, Inc. Session Sponsor: AESWave Level: Intermediate
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